Terms of Service

UNLOCKED Marketing is a Dubai-based creative content production and digital marketing studio. Services may include creative direction, strategy, cinematic brand films, AI-assisted content, social media content, advertising creative, campaign management, media buying, website and Shopify services, Amazon store services, marketplace content, and related consulting.

The exact scope, deliverables, timetable, fees, revision limits, platform access, usage rights, and acceptance criteria for paid work must be stated in a Project Agreement.

You must have legal capacity to use the website and enter into contracts. If you act for a company, brand, client, employer, or other organisation, you confirm that you have authority to bind that organisation and provide instructions on its behalf.

Website content is provided for general information and to describe our capabilities. It is not a binding offer, legal advice, financial advice, tax advice, or a guarantee of availability, price, timing, platform approval, campaign performance, sales, ranking, reach, virality, or any other result.

We aim to keep information accurate, but examples, mock-ups, metrics, service descriptions, case studies, timelines, availability, and platform features may change. A service becomes binding only when confirmed in a Project Agreement or other written acceptance issued by us.

• Submitting a form, message, brief, or meeting request does not create a client relationship or require us to accept a project.
• We may decline an inquiry or project where there is a conflict, legal or platform risk, unsuitable scope, unavailable capacity, overdue balance, incomplete information, or another reasonable business concern.
• Proposals and quotations are valid only for the period stated in them and may be withdrawn or revised before acceptance.
• A project begins only after the required written approval, signatures, access, information, and payment conditions have been completed.

You agree to:

• provide accurate, complete, and timely information, briefs, approvals, access, assets, claims, product details, prices, policies, and instructions;
• appoint an authorised contact who can make decisions and approve work;
• review deliverables promptly and provide clear, consolidated feedback within agreed timelines;
• secure all permissions, licences, releases, consents, data rights, trademarks, music rights, image rights, and other rights needed for materials you provide or ask us to use;
• ensure your products, services, advertising claims, promotions, targeting, data collection, customer lists, and instructions comply with law and platform policies;
• protect credentials, use secure access methods, enable multi-factor authentication where possible, and revoke access when no longer needed; and
• pay fees, taxes, third-party costs, ad spend, media spend, platform fees, subscriptions, production costs, and other amounts allocated to you under the Project Agreement.

We are not responsible for delay, cost, rejection, or reduced performance caused by incomplete or late information, delayed approvals, platform restrictions, client-side changes, unavailable accounts, inaccurate claims, rights issues, or failure to meet these responsibilities.

Services and deliverables are limited to the agreed scope. Revision rounds, formats, sizes, languages, source files, platform variations, usage rights, production days, talent, locations, music, stock assets, AI generation, and technical integrations are included only if stated in the Project Agreement.

Requests outside the agreed scope may require a revised fee, timeline, or written change order. A change in strategy, concept, approved direction, product information, platform, target audience, or production requirements may be treated as new work rather than a revision.

• Fees, payment schedules, deposits, retainers, milestone payments, cancellation charges, and refund eligibility are governed by the applicable Project Agreement or invoice.
• Unless expressly included, fees exclude VAT, taxes, duties, bank charges, currency-conversion costs, ad spend, media spend, platform charges, subscriptions, apps, themes, domains, hosting, stock assets, music, talent, locations, permits, travel, shipping, and other third-party costs.
• Invoices are due on the date stated. We may pause work, withhold delivery, suspend access, postpone publication, or decline new work while an amount is overdue.
• You must review invoices promptly and raise a genuine billing dispute within the period stated in the Project Agreement or invoice. Undisputed amounts remain payable.
• Payments already applied to completed work, reserved production capacity, non-cancellable third-party costs, or committed resources may not be refundable, subject to the Project Agreement and mandatory consumer rights.

Either party may cancel or terminate a project as allowed by the Project Agreement. On cancellation or termination, you remain responsible for completed work, work in progress, reserved capacity, approved commitments, non-cancellable third-party costs, and other amounts properly due.

We may suspend or terminate access or services immediately where reasonably necessary because of unlawful instructions, abusive conduct, security risk, intellectual-property concerns, platform violations, non-payment, misleading claims, unauthorised data, reputational risk, or material breach. Where practical, we will explain the issue and provide a reasonable opportunity to correct it.

Your materials

You retain ownership of materials you provide. You grant us and our approved providers a limited licence to access, copy, adapt, process, display, transmit, and use those materials solely to evaluate, produce, deliver, support, and administer the requested services.

You confirm that you have all rights and permissions needed for the materials and instructions you provide, and that our authorised use will not violate law, confidentiality, privacy, publicity, contract, trademark, copyright, or other rights.

Our background materials

We retain ownership of our pre-existing and independently developed methods, know-how, workflows, templates, prompts, systems, frameworks, software, code libraries, design components, production techniques, tools, training materials, and other background intellectual property. If any of these are incorporated into a deliverable, your licence is limited to the use expressly stated in the Project Agreement.

Final deliverables

Ownership or licence rights in final deliverables transfer only after full payment and only to the extent stated in the Project Agreement. Drafts, rejected concepts, unused variations, working files, source files, prompts, project files, editable files, and production materials are not included unless expressly stated.

Third-party materials, including fonts, music, stock assets, plugins, software, platform components, themes, apps, and AI tools, remain subject to their own licence terms. You are responsible for ongoing licence fees and usage restrictions allocated to you.

Unless a Project Agreement states otherwise, we may use artificial-intelligence tools as part of ideation, research, design, image generation, video generation, editing, voice, music, automation, development, testing, or production. AI-assisted work may require human review, correction, regeneration, compositing, and quality control.

Because AI systems and their legal treatment continue to develop, we do not guarantee that AI-generated or AI-assisted output will be unique, free from similarity to other material, eligible for copyright or trademark protection, accepted by every platform, or suitable for every regulated use. You must review final output, claims, likenesses, trademarks, disclosures, and intended use before publication.

You must not provide confidential, sensitive, restricted, or unlawfully obtained information for AI processing unless a secure and approved workflow has been agreed in writing.

Advertising and digital-platform results depend on factors outside our control, including your offer, pricing, product quality, inventory, website, checkout, customer service, market conditions, competition, budget, tracking, audience, creative fatigue, data quality, account history, platform algorithms, approvals, outages, and policy changes.

We do not guarantee sales, leads, return on ad spend, rankings, impressions, followers, engagement, conversions, virality, account approval, advertising approval, search position, marketplace status, or uninterrupted platform availability. Forecasts and examples are estimates, not promises.

Meta, Instagram, Facebook, Google, YouTube, TikTok, Snapchat, Shopify, Amazon, and other names and logos belong to their respective owners. Unless expressly confirmed in writing, our services do not imply endorsement, certification, partnership, or agency authorisation by those companies.

• You are responsible for domain ownership, hosting, subscriptions, app fees, platform charges, payment gateways, taxes, product legality, consumer information, store policies, fulfilment, inventory, customer service, security credentials, and regulatory compliance unless a Project Agreement expressly assigns a task to us.
• Themes, apps, APIs, platform features, integrations, browsers, devices, and third-party services may change, become unavailable, or create incompatibilities. We are not responsible for third-party changes outside our control.
• SEO, marketplace optimisation, and technical improvements can increase opportunity but cannot guarantee a specific rank, indexing result, traffic volume, or sales level.
• After handover, ongoing maintenance, monitoring, updates, backups, security, content changes, and support are included only if stated in an active support agreement.

Each party must protect non-public business, commercial, technical, strategic, financial, customer, account, and project information received from the other party and use it only for the relevant relationship. Confidentiality does not apply to information that is public through no breach, lawfully known without restriction, independently developed, or lawfully received from another source.

Disclosure may be made to personnel, advisers, and providers who need the information and are subject to appropriate duties, or where required by law. More specific confidentiality or non-disclosure terms may be included in a Project Agreement.

Portfolio use, public credits, case studies, award submissions, testimonials, behind-the-scenes content, and publication rights will be governed by the applicable Project Agreement or written approval. We will not represent confidential, unreleased, or restricted work as publicly approved without authorisation.

You must not use the website or services to:

• break any law, regulation, court order, sanctions rule, or platform policy;
• infringe intellectual-property, privacy, publicity, confidentiality, consumer, or contractual rights;
• submit malware, harmful code, stolen credentials, deceptive claims, unlawful customer data, or unauthorised account access;
• attempt to interfere with, reverse engineer, overload, scrape, attack, or bypass the security of the website or systems;
• impersonate another person, misrepresent authority, or provide materially false information; or
• request content or campaigns that are unlawful, fraudulent, discriminatory, defamatory, exploitative, or otherwise unacceptable to us.

Our Privacy Policy explains how we handle personal data through the website and business relationship. Where a project involves personal data processed on your behalf, additional data-processing terms, security requirements, consent records, platform permissions, or client instructions may be required.

The website and services may depend on or link to third-party platforms, websites, software, AI tools, payment providers, booking tools, plugins, themes, apps, APIs, media, or embedded content. We do not control their availability, security, privacy, content, policies, pricing, or changes. Your use of them is subject to their terms.

To the maximum extent permitted by law, the website and any free information are provided “as is” and “as available.” We do not make warranties that the website will be uninterrupted, error-free, secure, complete, or suitable for every purpose. Paid services are subject only to the express commitments in the applicable Project Agreement and mandatory rights that cannot legally be excluded.

Nothing in these Terms excludes liability that cannot lawfully be excluded. Subject to that rule, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or for loss of profit, revenue, business, opportunity, goodwill, expected savings, data, or platform access, arising from the website or services, except where a Project Agreement expressly states otherwise.

To the maximum extent permitted by law, our total aggregate liability relating to a specific paid project will not exceed the fees actually paid to us for the affected services under that project during the six months before the event giving rise to the claim. For free website use, our aggregate liability will not exceed AED 500. These limits do not apply where prohibited by law or to fraud, wilful misconduct, or another liability that cannot be limited.

To the extent permitted by law, you agree to defend, indemnify, and hold us harmless from third-party claims, losses, costs, and reasonable professional fees arising from materials, data, claims, instructions, products, services, accounts, or rights you provide; your unlawful or unauthorised use; your breach of these Terms or a Project Agreement; or your violation of law, platform rules, or third-party rights. This does not apply to the extent a claim results directly from our proven breach, fraud, or wilful misconduct.

Neither party is responsible for delay or failure caused by events beyond reasonable control, including internet or platform outages, cyber incidents, power failure, supplier failure, government action, legal change, labour disruption, fire, flood, severe weather, epidemic, conflict, transport disruption, equipment failure, or unavailability of essential third-party services. The affected party will use reasonable efforts to reduce the impact and resume performance.

We may modify, suspend, or discontinue any website feature and may update these Terms to reflect changes in services, technology, operations, or law. The updated Terms will be posted with a revised effective date. Continued use after the update means you accept the revised website Terms. Changes to an active paid project require the process stated in the Project Agreement.

These Terms and non-contractual matters arising from them are governed by the laws of the United Arab Emirates, without prejudice to mandatory consumer protections or other rights that cannot be waived. The courts of Dubai, UAE will have exclusive jurisdiction unless a Project Agreement states another lawful dispute process or forum.

Before starting formal proceedings, the parties should first attempt in good faith to resolve the dispute through written notice and reasonable management-level discussion, unless urgent relief is required.

• Severability: If a provision is invalid or unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions continue.
• No waiver: A delay or failure to enforce a right is not a waiver of that right.
• Assignment: You may not assign your rights or obligations without our written consent. We may assign these Terms in connection with a restructuring, merger, sale, or transfer of the business, subject to applicable law.
• Entire agreement: These Terms, the Privacy Policy, and any applicable Project Agreement form the entire agreement concerning their subject matter and replace prior discussions on that subject.
• Order of precedence: A signed Project Agreement prevails over these website Terms for the specific project to the extent of a direct conflict.
• Language: If these Terms are translated, the English version will control to the extent permitted by law unless the applicable agreement states otherwise.

Questions about these Terms may be submitted through the Contact page on unlockedmarketings.com or the official legal email displayed there.